Terms and Conditions

Contact details
European Cultural Academy MBN Culture B.V.)
Office in Italy: Castello 6668, 30122 Venice (VE)
Office in Amsterdam: Arntzeniusweg 17h 1098GK, Amsterdam, Netherlands
2nd location: Purperhoedenveem 80, 1019HM
Email: study@eca.art
Netherlands Tel.: +31 634 619 923
Italy Tel.: +39 320 245 06 31

Every other student must provide evidence of holding a valid health and travel insurance policy with comprehensive coverage in the host country for the duration of the course in which the students will be involved. Visiting students are obliged to carry adequate medical health and travel insurance covering the entire stay. This insurance will include coverage for repatriation of remains.

Cancellation policy

For programmes receiving Erasmus+ funding, in case the programme is cancelled or postponed due to the force majeure, ECA will offer a place in another programme in the following years. No administration fee is charged. No refunds are possible.

General cases
If the course has to be cancelled, then the European Cultural Academy (MBN Culture B.V.) will refund participants 100% of the tuition fee only. ECA might offer a place in another programme in the following years as an alternative. Other than refunding your course fee, the Academy accepts no liability for expenses or losses you or any third party may incur as a result of a programme's cancellation.

Refund policy
Cancellations by students up to 4 weeks in advance of the start date of the course will be eligible for 100% refund of the tuition fee. Unfortunately, we cannot offer you a refund if you cancel less than 4 weeks before the start date of the course.
A grace period of 14 days is applicable for all individuals when paying the Registration fee of €350. If the European Cultural Academy (MBN Culture B.V.) does not receive the outstanding amount for the tuition and if applicable, accommodation, 4 weeks before the start date of the course , the student is not guaranteed the place in the course or accommodation. In case the outstanding amount was not paid 4 weeks before the start date of the course the European Cultural Academy has the right to cancel student's participation and accommodation.
Should a student miss a session, it is not possible to replace it with a future session on another course.
While special rates or discounts cannot be combined, we are pleased to offer the best rate for which you are eligible.

Delivery conditions
The European Cultural Academy will provide classes according to the programme and organise visits to relevant venues such as museums and exhibition spaces. We will use our best endeavours to deliver the programme as it is planned. In exceptional circumstances, we may consider it appropriate to cancel or significantly change the programme. We will endeavour to resolve any issues, concerns or complaints which you bring to our attention as efficiently and thoroughly, as is possible in the circumstances. If a course does not reach the minimum number of students expected, European Cultural Academy reserves the right to change the course dates.

Complaints procedure
Students (including upcoming and former students) are to lodge their complaint in writing with the ECA team member Alexandra Laqueur at study@eca.art. Complaints are always treated confidentially. In principle, a complaint is to be submitted within 5 days after the action that is the subject of the complaint occurred. The ECA is not held to consider a complaint submitted after this term and will do so in extraordinary cases only. The complaint is reviewed within 40 days after official submission by a complaints committee. If there is a longer period of time needed to constitute research, the parties will be notified within 20 days with the delay explained and the indication given when it is expected to have the definitive answer. The committee comes to a decision on dealing with the complaint. A complaint should always concern a particular action. Both an 'act' and an 'omission' can constitute an action. For the entire complaints procedure, the English language prevails. Should you disagree with how the complaint is dealt with, you may lodge a complaint with the independent third party that both sides agree on depending on the case. Complaints are registered and documented. The records are kept for a period of 1 year. If the parties do not reach the agreement, the complaint will be transferred to an independent party, in this case to the Mediationhuis in Amsterdam. The appeal's body verdict is binding for the Academy; the Academy is to take any measures required and to do so promptly.

Payment Security
European Cultural Academy (MBN Culture B.V.) allows you to pay for purchases online by using your MasterCard, Visa, bank transfer and Paypal. Every purchase is made with maximum security thanks to the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order.
Privacy Policy of www.europeanculturalacademy.com, www.europeanculturalacademy.eu and eca.art
All information provided by customers and/or participants is confidential for the Academy, its employees and lecturers including sensitive business information, work processes, customer groups and strategies.

This Website collects some Personal Data from its Users.

Owner and Data Controller: European Cultural Academy (MBN Culture B.V.)
Address: Arntzeniusweg 17h 1098GK, Amsterdam, Netherlands. 2nd location: Purperhoedenveem 80, 1019HM
Owner contact email: study@europeanculturalacademy.com

Types of Data collected
Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Cookies, Usage Data, email address, first name, last name and country.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
The Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
All Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without any consequences on the availability or the functioning of the service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data
The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Analytics, Interaction with external social networks and platforms, Remarketing and behavioral targeting, User database management, Hosting and backend infrastructure, Handling payments, Managing support and contact requests, Managing contacts and sending messages and Contacting the User.

Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
  • Analytics
    The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.Google Analytics (Google Inc.)Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
    Personal Data collected: Cookies and Usage Data. Place of processing: US – Privacy PolicyOpt Out.Facebook Ads conversion tracking (Facebook, Inc.)Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website. Personal Data collected: Cookies and Usage Data.
  • Contacting the User
    By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form's header. Personal Data collected: country, email address, first name and last name, telephone number, gender.
  • Handling payments
    Payment processing services enable this Website to process payments by credit card, bank transfer or other means. To ensure greater security, this Website shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction. Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
  • Hosting and backend infrastructure
    This type of service has the purpose of hosting Data and files that enable this Website to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Website. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
  • Interaction with external social networks and platforms
    This type of services allow interaction with social networks or other external platforms directly from the pages of this Website.
    The interaction and information obtained through this Website are always subject to the User's privacy settings for each social network.
    This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.Facebook Like button and social widgets (Facebook, Inc.)The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
  • Managing contacts and sending messages
    This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User. These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
  • Managing support and contact requests
    This type of service allows this Website to manage support and contact requests received via email or by other means, such as the contact form. The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).
  • Remarketing and behavioral targeting
    This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User. This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.
  • User database management
    This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to this Website, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving this Website. Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on this Website.

Additional information about Data collection and processing

Legal action
The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Website or the related services. The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data
In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System logs and maintenance
For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

This Website does not support "Do Not Track" requests.
To determine whether any of the third-party services it uses honor the "Do Not Track" requests, please read their privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Website and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

Information about this privacy policy
The Data Controller is responsible for this privacy policy, prepared starting from the modules provided by iubenda and hosted on iubenda's servers.

Definitions and legal references

Personal Data (or Data) Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User The individual using this Website, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refers.

Data Subject The legal or natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor) The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.

Data Controller (or Owner) The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website The means by which the Personal Data of the User is collected and processed.

Cookies Small piece of data stored in the User's device.

Legal information Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.

This privacy policy relates solely to this Website.

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